Withdrawal

This right of withdrawal belongs to consumers within the meaning of § 13 of the German Civil Code (BGB). It does not apply to businesses.

Withdrawal instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (Husam Noaman, Heinrich-Heine-Ring 132a, 76199 Karlsruhe, Germany, email husam.noaman@husamsieg.com) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the attached model withdrawal form for this, but it is not mandatory.

You can also exercise your right of withdrawal online at https://www.husamsieg.com/en/withdraw. If you use this online function, we will immediately send you, on a durable medium (for example by email), an acknowledgement of receipt with information on the content of the withdrawal statement and the date and time it was received.

To meet the withdrawal period, it is sufficient that you send the notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must repay all payments we have received from you without undue delay and no later than fourteen days from the day on which we received the notice of your withdrawal from this contract. For this repayment we will use the same means of payment you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees because of this repayment.

If you asked that the services begin during the withdrawal period, you must pay us an appropriate amount that corresponds to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal from this contract, compared with the full scope of the services provided for in the contract.

Early expiry of the right of withdrawal

Your right of withdrawal expires in a contract for the provision of services if we have fully performed the service and began performance only after you expressly agreed that we begin before the withdrawal period ends and after you confirmed that you lose your right of withdrawal once we have fully performed the contract. You declare both before ordering by means of two separate checkboxes.

For continuing services (for example the Heroes membership) the service is fully performed only when the contract ends; your right of withdrawal there continues during the withdrawal period.

End of the withdrawal instruction

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

• To Husam Noaman, Heinrich-Heine-Ring 132a, 76199 Karlsruhe, Germany, email husam.noaman@husamsieg.com:
• I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*)
• Ordered on (*) / received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if notified on paper)
• Date

(*) Delete as appropriate.